On May 9, Jing'an District held the 2025 "12345" Citizen Service Hotline Work Promotion Meeting. The purpose of the meeting was to implement the key principles outlined during the municipal citizen service hotline video and telephone conference, further enhance the quality and efficiency of the hotline services, and re-mobilize and re-deploy hotline work across the district. Zhai Lei, Deputy Secretary of the CPC Jing'an District Committee and District Mayor, attended and addressed the meeting. Deputy District Mayor Hu Yong presided over the meeting and deployed relevant work. The main leaders from responsible units of the hotline services, including the committees, offices, bureaus, sub-districts and towns, and state-owned enterprises within Jing'an District were also in attendance.

In his speech, Zhai Lei emphasized that the "12345" citizen service hotline serves as a "heart-to-heart bridge" connecting the Party and the government with the people. It also functions as a "barometer" reflecting social conditions and public opinions and a "touchstone" for examining the work style of cadres. We must enhance our strategic positioning and effectively reinforce our mission of delivering high-quality and efficient hotline services. We should view and understand the hotline services as a means of strengthening the bond between the Party and the people. This requires us to develop the ability to learn about the general trend by observing tiny clues, understand individuals through seemingly minor matters, and grasp broader issues from specific instances. By adhering to higher standards, stricter requirements, and a more pragmatic approach, we must proactively respond to and resolve the concerns raised by the people, ensuring that every issue is handled effectively and every case receives a timely response. We must focus on the priorities and continuously improve the quality and efficiency of the hotline services. It is crucial to strengthen quality management and control, improve the operation mechanism, and continually improve responsiveness to demands, satisfaction with outcomes, and governance wisdom revolving around key indicators such as positive contact rate, satisfaction, and resolution rate. We must take full responsibility for supporting and ensuring the smooth operation of the hotline. It is equally important to enhance organizational leadership, improve linkage and coordination, assemble the most capable hotline team, and strengthen business training and capacity building, ensuring that work orders are responded to promptly and resolved effectively to satisfy citizens.

Hu Yong reviewed the district's hotline achievements in 2024 and the progress made so far this year. He emphasized the need to prioritize the following five key areas: strengthening organizational leadership, ensuring prompt responsiveness, enhancing order-handling standards, refining order classification processes, and advancing digital empowerment. These efforts aim to continuously improve the quality and efficiency of the hotline services.

The Jing'an District Construction Management Committee, Beizhan Sub-district, and Shanghai Jing'an Urban Development (Group) Co., Ltd. made exchange speeches.